Frequently Asked Questions
Everything you need to know about shopping with Perry Ellis.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order History' section of your account page.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must have all original tags attached and be accompanied by the original packing slip.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I determine my size?
We provide a comprehensive Size Guide on every product page. We recommend measuring your chest, waist, and neck to compare against our specific garment dimensions for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal, Apple Pay, and Klarna for interest-free installments.
Can I exchange an item for a different color or size?
At this time, we do not offer direct exchanges. We recommend returning your original item for a refund and placing a new order for the desired size or color to ensure availability.